Information We Collect

We collect information in various ways, including directly from you, automatically through your use of the Service, and from third parties.

1.1 Information You Provide

Account Information: When you create an account, we collect your name, email address, phone number, billing information, and other contact details.

User Content: We collect the content you submit, post, or transmit through the Service, including call recordings, transcripts, messages, and other communications.

1.2 Information We Collect Automatically

Usage Data: We collect information about your interactions with the Service, such as call duration, frequency, metadata, pages viewed, and the actions you take.

Device Data: We collect information about the devices you use to access the Service, including IP address, browser type, operating system, device identifiers, and mobile network information.

1.3 Information from Third Parties

We may receive information about you from third-party services you integrate with our Service, such as CRM systems, telephony providers, or business partners.

How We Use Your Information

We use the collected information for various purposes to provide, maintain, and improve our Service.

Service Provision

To provide and operate the Service, process transactions, and manage your account.

AI Optimization

To train and improve our AI models, optimize call performance, and enhance conversation quality.

Analytics & Insights

To provide analytics, insights, and reporting about your use of the Service.

Communication

To send service updates, security alerts, support messages, and marketing communications.

Security & Compliance

To detect and prevent fraud, enforce our terms, and comply with legal obligations.

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf, such as cloud hosting, telephony services, and payment processing.

Business Partners

With your consent, we may share information with business partners for co-marketing activities or integrated services.

Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect rights, property, or safety.

Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

Encryption

End-to-end encryption for all data in transit and at rest using industry-standard protocols.

Access Controls

Multi-factor authentication, role-based access, and strict authentication protocols.

Regular Audits

Third-party security audits, penetration testing, and continuous monitoring.

Data Centers

Secure, SOC 2 certified data centers with 24/7 monitoring and physical security.

Data Breach Response

In the unlikely event of a data breach, we will notify affected users within 72 hours and provide detailed information about the incident and remediation steps.

Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy.

Days after account closure

Account data retained for recovery purposes.

Days default retention

Call metadata and interaction logs (configurable).

Zero Retention Mode

Optional mode where no data is stored on our servers.

Your Rights and Choices

You have certain rights regarding your personal information, depending on your location and applicable laws.

Access

Request a copy of your personal information.

Correction

Update or correct inaccurate information.

Deletion

Request deletion of your personal information.

Portability

Export your data in a portable format.

Opt-out

Unsubscribe from marketing communications.

Restriction

Limit how we process your information.

To exercise any of these rights, please contact us at privacy@cervanaai.com. We will respond to your request within 30 days.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information.

Data Transfer Safeguards

Standard Contractual Clauses (SCCs) approved by regulatory authorities
Data localization options for EU and other regulated regions
Encryption and security measures for all international transfers

Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Last Updated: January 30, 2025
Effective Date: January 30, 2025

For material changes, we will provide additional notice through email or a prominent notice on our Service.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

General Inquiries

Email: contact@cervanaai.com
Phone: +1 (307) 269-6347

Data Protection Officer

Email: contact@cervanaai.com
Response time: Within 30 days

Mailing Address

CERVANA AI LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Privacy policy.